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Cancellation & Refund Policy

Last Updated: December 13, 2025

Introduction

At Jasfa Laundry, we strive to provide the best service experience. This policy outlines the terms and conditions for cancellations and refunds for our software subscription services and laundry management platform.

Subscription Cancellation

Monthly Subscriptions

  • Can be cancelled at any time before the next billing cycle
  • Cancellation takes effect at the end of the current billing period
  • You retain access to all features until the end of your paid period
  • No refund for partial months

Annual Subscriptions

  • Can be cancelled within 7 days of purchase for a full refund
  • After 7 days, pro-rata refunds available (minus 20% administrative fee)
  • Minimum 3 months usage required for partial refunds

How to Cancel Your Subscription

  1. Via Dashboard: Log in to your account → Settings → Subscription → Cancel Subscription
  2. Email Request: Send cancellation request to support@jasfasmartlaundry.com
  3. Phone Support: Call us at +91 89252 43883

Note: Cancellation requests will be processed within 24-48 business hours

Refund Policy

Eligibility for Refunds

  • 7-Day Money-Back Guarantee: Full refund if cancelled within 7 days of initial subscription purchase
  • Service Issues: Refund available if service is unavailable for more than 24 consecutive hours due to our technical issues
  • Billing Errors: Full refund for any incorrect charges or billing errors
  • Duplicate Charges: Immediate refund for any duplicate transactions

Non-Refundable Items

  • Setup fees and onboarding charges
  • Custom development work or integrations
  • Third-party services or add-ons
  • Training and consultation fees
  • SMS credits and WhatsApp message credits

Refund Process & Timeline

Processing Time

  • ✓ Refund request review: 2-3 business days
  • ✓ Approval and processing: 5-7 business days
  • ✓ Bank credit time: 5-10 business days (depending on bank)
  • ✓ Total time: 12-20 business days from request

Refund Methods

Refunds will be processed through the same payment method used for the original purchase:

  • Credit/Debit Card: Refunded to the original card
  • UPI/Net Banking: Refunded to source account
  • Wallets: Credited back to wallet balance

Payment Gateway

All payments are processed securely through Razorpay, a PCI DSS compliant payment gateway. For payment-related queries or refund status, you may also contact Razorpay support directly.

Special Circumstances

Downtime Compensation

If our service experiences unplanned downtime exceeding our SLA commitments:

  • 24-48 hours downtime: 1 week free service extension
  • 48-72 hours downtime: 1 month free service extension
  • 72+ hours downtime: Full monthly refund + 1 month free

Business Closure

If you need to close your business, please contact us at support@jasfasmartlaundry.com to discuss available options including pro-rated refunds or service suspension.

Contact Us

For any questions regarding cancellations or refunds, please contact:

Email: support@jasfasmartlaundry.com

Phone: +91 89252 43883

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Policy Updates

Jasfa Laundry reserves the right to modify this cancellation and refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.