Privacy Policy

Information We Collect

Jasfa collects information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Account information (name, email, phone number)
• Pickup and delivery addresses, and location when you choose to share it
• Customer data you input into our system
• Invoice and transaction information
• Photos, voice recordings, booking instructions, and support requests you choose to submit
• For authorized administrators, staff details and identity-document images submitted for franchise operations
• Account and device identifiers, notification preferences, and diagnostic information

How We Use Your Information

• Provide and maintain our laundry management services
• Process transactions and send notifications
• Operate optional AI booking and improve service reliability
• Send Jasfa offers and newsletters according to your communication preferences
• Provide customer support
• Comply with legal obligations

Information Sharing

Information needed to fulfil a laundry request is shared with the serving Jasfa outlet and delivery partners. Service providers support payments, hosting, communications and diagnostics. Online payments are processed by Cashfree. Optional AI photo and voice booking uses OpenAI as described below. We do not use customer app data for cross-company advertising tracking.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our apps communicate with our services using HTTPS. No method of storage or transmission is completely secure.

Optional AI Booking

When you choose AI photo or voice booking, the image or recording you select is sent to Jasfa and our AI provider, OpenAI, to identify laundry items or turn your spoken instructions into a booking draft. The customer app asks for your confirmation before each image or recording is sent for analysis. You can cancel and enter your laundry items manually instead. Only share information needed for your laundry request, and review the suggested items before placing an order.

Your Choices and Account Deletion

Customers can update their profile and saved addresses, manage communication preferences in Profile > Notifications, and delete their account using Profile > Delete Account. Franchise administrators can delete their account in Settings > Delete Account. Optional camera, microphone and location permissions can be declined; customers can select items or enter addresses manually. For additional privacy requests, contact the support address below.

Data Retention

We retain information as needed to provide services and meet applicable accounting or legal obligations. Account deletion removes personal profile data and saved addresses and prevents further access to that account. Transaction records required for accounting or legal obligations may be retained. Contact us for questions about retained information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@jasfasmartlaundry.com
• Phone: +91 89252 43883 (India)