Privacy Policy

Last updated: December 13, 2025

1. Introduction

Welcome to Jasfa Laundry ("we," "our," or "us"), operated by Jasfa Freedom Traders Pvt Ltd (trading as Profit Traders). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry management platform and services.

Business Model: Jasfa Laundry operates as a laundry service provider offering both retail laundry services and franchise opportunities. Our platform enables online booking, AI-powered invoice generation, real-time tracking, and secure payment processing for laundry services across India.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Place an order for laundry services
  • Make a payment
  • Contact customer support
  • Subscribe to our newsletter

This information may include: name, email address, phone number, delivery address, payment information, and GSTIN (for business customers).

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information including:

  • IP address and browser type
  • Device information
  • Usage data and analytics
  • Location data (with your permission)

2.3 Payment Information

We use secure third-party payment processors to handle payment transactions:

  • Razorpay (Primary): For Indian customers - UPI, cards, net banking, wallets
  • Stripe (International): For international card payments

Important Payment Data Disclosure: We do not store your complete credit/debit card information on our servers. Payment card data is tokenized and encrypted by our PCI DSS Level 1 compliant payment partners (Razorpay and Stripe). Only the last 4 digits of your card and expiry date are stored for reference. All payment processing is handled through secure, encrypted channels meeting international security standards including PCI DSS, SSL/TLS encryption, and 3D Secure authentication.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process your laundry orders and deliveries
  • Process payments and prevent fraud
  • Send you service notifications and updates
  • Provide customer support
  • Improve our services and develop new features
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  • Generate GST-compliant invoices

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment processors (Razorpay, Stripe)
  • SMS and communication services (Twilio, WhatsApp Business)
  • Cloud hosting providers (Railway, Vercel)
  • Analytics providers (Google Analytics)
  • AI service providers (OpenAI, ElevenLabs)

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure password hashing with bcrypt
  • JWT token-based authentication
  • Regular security audits and monitoring
  • Access controls and role-based permissions
  • Encrypted database storage

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer and transaction data is retained for a minimum of 7 years to comply with Indian tax and accounting regulations.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your data
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at support@jasfasmartlaundry.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our service.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Jasfa Laundry

Email: support@jasfasmartlaundry.com

Phone: +91 89252 43883

Location: India

14. Payment Gateway Information

14.1 Payment Processor Partners

Our payment processing is handled by:

  • Razorpay (Razorpay Software Private Limited) - For domestic Indian payments
  • Stripe (Stripe Inc.) - For international payments

14.2 Transaction Data Sharing

When you make a payment, the following information is shared with our payment processors:

  • Customer name and contact information
  • Order details and amount
  • Billing address
  • Payment method details (handled directly by payment processor)
  • IP address and device information for fraud prevention

14.3 Payment Security

All payment transactions are subject to the security and privacy policies of our payment processors. We recommend reviewing:

15. Regulatory Compliance

This Privacy Policy is designed to comply with:

  • Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Payment and Settlement Systems Act, 2007
  • Reserve Bank of India (RBI) Guidelines on Digital Payments
  • Goods and Services Tax (GST) Act, 2017
  • Consumer Protection Act, 2019

We are committed to protecting your privacy rights under Indian law and maintaining compliance with all applicable payment processing regulations.